FAQs

Copyright Policy 

All patterns & design's are copyrighted to Ella + Kat Cross Stitch and cannot be sold on or copied in any way. If you are seen to be profiting or replicating any of our designs you will be breaking the copyright infringement law and this is something which we will not tolerate.  

General T & C's 

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Ella + Kat's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. 

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. 

This website contains material which is owned by or licensed to us. 

This material includes, but is not limited to, the design, layout, look, appearance, graphics and product images. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. 

These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. 

Privacy Policy

This privacy policy sets out how Ella + Kat uses and protects any information that you give us when you use this website. 

Ella + Kat is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

Ella + Kat may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 

Refunds Policy

We can not accept returns on fabric which are cut to size, any of the personalised kits. 

If you would like to return any other item, these will only be accepted if the item is received back to us in a re-saleable condition and must be returned within 7 days of receiving. The amount which will be refunded to you will be minus any postage charges which you have incurred. Please contact us in the unlikely event that you receive an item in bad condition and we will refund you the full amount. 

Postage Policy 

Ella + Kat can not be held liable for any items which get lost in the post. By selecting the 1st class Postage option you are accepting liability for the postage, no refunds will be granted for parcels which do not arrive. We cannot be held responsible if you do not inform us within 24 hours of your order if you have entered the incorrect details or moved house. We will not be able to send replacements and no refunds will be granted. 

Ella + Kat can not be held liable for any additional custom charges that you may incur when the items are sent overseas. It is your responsibility to pay these charges, this is not included in the price of postage and no refunds will be given if the goods are not returned to us if you decided to reject the shipment. 

Information we collect and what we do with it

We may collect the following information :Name, Contact information including email address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping.

We may use the information to improve our products and services. By creating an account with Ella + Kat you are agreeing that we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

By creating an account with Ella + Kat you are agreeing that from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Your personal details are never passed to any other parties.

Security & use of personal information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. 

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. 

You should exercise caution and look at the privacy statement applicable to the website in question.

Your email address will automatically be added into our newsletter database at the time of ordering. We keep your details 100% private and are not given to any third parties. Plus you can un-subscribe at any time.

Company Information

Address

Ella + Kat, 17 Hamond Close, South Croydon, CR2 6BZ

E-mail

[email protected]

Tel No. 07971935183